1. Log In to Freshdesk
Open the Freshdesk login page.
Enter your email and password.
Click Sign in.
Dashboard will be Visible
2. Go to the “Tickets” Section
On the left sidebar, click Tickets.
You’ll see a list of all current tickets.
3. Click “New Ticket”
Usually found at the top right corner of the Tickets page.
Click the + New Ticket button.
4. Fill in Ticket Details
You’ll be taken to a new form. Fill in the following:
Requester Name / Email: Who is raising the ticket.
Subject: Short title of the issue.
Description: Detailed explanation of the problem.
Group: (Optional) Assign to a team, e.g., Support, Billing.
Priority: Choose from Low, Medium, High, Urgent.
Status: Open, Pending, Resolved, Closed.
5. Add Attachments (Optional)
If the customer has sent screenshots, logs, etc., you can attach them here.
6. Submit the Ticket
Click Submit or Create Ticket (button label may vary slightly).
The ticket will now appear in your Tickets list and can be managed or responded to.
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